- Issue Time
First, thanks for being a part of the OUBAO family. We believe in long term relationships, so whether it's day one and you need some installation help or a decade down the road and your faucet needs some tuning up, we are here to help.
Here's a quick three step process that will get you to most solutions. You can also find these on the troubleshooting page on this website. The quickest path there is to hover over PARTS & SUPPORT at the top menu on any page, and then select TROUBLESHOOTING under “How Can We Help?” (OR click here to go directly to the Troubleshooting page).
Let's start by identifying your faucet. If you still have your packaging or instruction manual, the product model number is displayed on the product package and on the instruction manual right below the product name. If you don't have either of these, it's no problem, we have an extensive product catalog online (including discontinued items) and can help you find yours. Follow the steps under “Help! I no longer have the documentation or packaging” to get to the right type of product. Click on “Browse All [specific type] Faucet Products” and then select the best options that match your product. Pick yours from the narrowed down list.
Next, find the source of the problem. Once you've identified your product—find your installation manuals, maintenance guides, and parts explosions on the support page for your faucet model. These documents show you how to clean the aerator, a common cause of low water pressure, and how to take apart the handle. You can also review the installation manual to make sure your faucet is installed correctly. You can also find general information specific to common faucet types (kitchen pull-down, bath 8” widespread, etc.) through the TROUBLESHOOTING page. Click on the type that most resembles yours in step 1, “Help! I no longer have the documentation or packaging”, and you will get to a page with useful topics and videos to help answer your questions.
Order replacement parts. If the information on the website has helped you identify the source of your problem, you may need to obtain replacement parts. If your product is covered by our Lifetime Warranty, please contact our customer service team for your product parts:.