Industry Related Issues
Industry Related Issues
Product Related Information
Manufacturing Information
Factory Information
General FAQ

Industry Related Issues

Where can I find my kitchen faucets model number?

The model number is on all packaging, some faucets, and all installation instructions provided with your kitchen sink faucet. On the packaging, look near the code or the top of the box. On the kitchen faucets and basin faucets, a model identification tag has been attached to most models manufactured since 2012. Look for the tag on one of the faucet’s supply lines.If you cannot locate these materials, you may be able to determine your model number using our Web-based tools.

Why does my new faucet have reduced flow? My old faucet had plenty of volume.

Please keep in mind that all new faucets since 1994 are restricted to conserve water per EPA code mandates. Older faucets had no restrictions. Beyond intentional flow restriction, new installations can sometimes have reduced flow if the lines are not flushed prior to installation of aerators or shower heads. The flow restrictors required for aerators and shower heads can clog, resulting in greatly reduced flow rates. Remove the aerator or shower head and make sure the flow restrictor is not clogged.

How can I make sure my thermostatic shower is safe?

1.To avoid dangerously hot temperatures, make sure your water heater is set at 120º F or below.2.Install a pressure balance tub and shower valve, such as those found in the broad selection of the Delta® Monitor® series.3.Set the valve’s adjustable rotational limit stop to prevent the temperature handle from being turned to dangerously hot levels.4.Test the tub/shower faucet set water with your hand before bathing.

My bathroom faucet tap quick connect leaks at the fitting, how can I fit that?

You need to push the fitting up over the nipple a little harder (you should hear a distinct "snap" or "click"). If you push it on gently, you might hear a slight click, but you haven't quite compressed the o-ring into the housing of the hose. One more push should solve the problem. And make sure your basin sink is clean enough. 

The handle on my kitchen faucet keeps coming loose. What can I do?

With time and use, the set screw on a handle may loosen up. Using a hex wrench will allow you to retighten the set screw in the handle. Your kitchen faucet deck plate came with the correct hex wrench. If you can’t find the hex wrench that came with your faucet, most single handle kitchen faucets will use a 1/8th inch wrench, while most two handle kitchen faucets will use a 3/32nd inch wrench.If this doesn't fix the situation, you may want to loosen the set screw and reseat the handle on the stem to make sure it is lined up properly. Once corrected, you may retighten the handle to the stem unit and it should work normally.

What is the different between a pull out faucet and a put down faucet?

With a pull down faucet, the spray wand is an extension of the faucet that you can literally pull down, whereas you need to pull out a pull out spray wand. A pull out wand can also be a part of the faucet or mounted separately on the sink ledge.

How do you know when you need a new commercial kitchen faucets with sprayer?

4 signs you need to replace your kitchen sink faucet:1.There are visible mineral deposits. Mineral deposits can build-up inside your faucet, causing it to perform less than optimally.2.It's really, really old.3.It's gotten rusty. 4.It keeps leaking no matter how many times you try to fix it.

What are the 3 holes basin faucet in the bathroom sinks for?

Depending on the design of your sink, it may have one, two or three holes, and they may appear between the faucet valves, facing toward you, or under the near rim, facing the mirror. They serve two functions: to prevent an overflow with the drain stopper engaged and to provide an escape route for air in the drain.

Will any basin faucet fit my sink?

If the distance is six inches or more you need a “widespread" or “eight inch spread" faucet. If the measurement is less than six inches you need a “centerset," “mini-spread" or a “four inch spread faucet." Each of these configurations is for a brass bathroom sink faucet that will use all three holes in the sink.

Why is my bathroom faucet dripping?

The most common causes for sink faucets leaking include defective parts like o-rings, washers and gaskets. Corrosion and mineral depostis can also lead to sink faucets leaking. To troubleshoot widespread bathroom sink faucets dripping water, you will want to find the location of the water leak.

What does the kitchen faucets & basin faucets Lifetime Limited Warranty mean?

The OUBAO Lifetime Limited Warranty covers manufacturer defects in all OUBAO products for the length of time that the purchaser owns the original home where the OUBAO product is installed and/or used. Warranties are not transferable between homes or owners. Please refer to the Full Warranty for more information.

Can I make adjustments to increase the flow of water?

The 1992 Energy Policy Act directed manufacturers to restrict the amount of water released from faucets. In some instances, this flow was reduced from 5 GPM(gallons per minute) at 60 PSI(pounds per square inch) to 2.2 GPM at 60 PSI. Therefore, it is advised that you do not remove the flow restrictor from your faucet. All OUBAO faucet exceed this government regulation. Most of our kitchen faucets and basin faucets come with 1.5GPM at 60 PSI.

How do I get parts for a discontinued faucet model?

At OUBAO we guarantee that all bathroom faucets and kitchen faucets replacement parts are available for purchase for a period of 5 years. For further information please contact us at

Can rust stains be removed from my Stainless Steel Kitchen Sinks Faucet?

In order to eliminate stains and rust spots, use a non-abrasive or mild-abrasive cleaner. Remember that when applying force or using any abrasive cleaner to wash the modern kitchen faucets, you should always follow the direction of the grain on the surface. Do not scrub in the opposite direction, or against the grain, as you may scratch the surface of the sink faucet. When finished, rinse thoroughly with warm water and dry with a towel or a soft cloth.